Making up for a Screw up

Screws photo courtsey of theilr

Let's admit it.  We all screw up from time to time.  Personally or professionally, screw ups have their consequences.  When it comes to a customer or client, mistakes can be costly indeed. What to do? Let's start with what NOT to do. All too often, I see people stone-walling.  I've watched professionals deny the error, …

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Liar! Thief!

Bonsai tree base - photo by Tony Kovach

Over the years, I've been involved in a number of turn-around operations in many parts of the nation.  Some apparent challenges are fairly essay to deal with.  But what do you do or say when part of the problem has been the personnel on the ground?  What if – hypothetically speaking, of course – the …

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