“As we sit here, somebody is doing something wrong at Berkshire.”
– Warren Buffett, per Quartz.
“I’m tired of dealing with it,” said Cody Navarre to ABC news affiliate WBRZ2 in Baton Rouge, LA.
“The cabinets are falling apart, the vinyl’s coming off of them,” Navarre said. “Nails and stuff under the carpet, the front door needs to be changed, our tub needs to be fixed.”
“The list goes on from there,” said News 2’s Brittany Weiss.
The retailer said that he’s addressed the issue about the home he purchased new from a Clayton Homes owned manufactured housing builder, River Birch Homes several times. Navarre said that the retailer has been out to see the issues several times.
When “2 On Your Side” called the factory with Navarre’s concern, the reporter said she was hung up on.
The Democracy Now, and Seattle Times Effect for Manufactured Housing?
A problem for industry giant Clayton is regrettably one that often spills over for the rest of manufactured housing.
- – FEMA MHUs sparked class action suits, post-Hurricane Katrina,
- – Democracy Now’s tough report on Clayton, following the Haitian earthquake crisis,
- – or the Seattle Times/BuzzFeed and other reports in 2015 and since,
have all been part of the ongoing black eye, that caused industry professionals to email this news tip to MHProNews for coverage.
The video shown will be posted in the near future on MHLivingNews as a reminder to consumers as well as professionals that service should be prompt and correct.
“We keep going through the same process,” said Navarre. “We’re going to send a crew out there, we’re going to send a crew out there. They send them out here, nothing gets done.”
One happy customer is said to tell 3 people. One unhappy customer is said to tell 100 people. But when unhappy customers get in the newspaper, or on TV news, the bad news is measured in the thousands.
MHProNews notes that MHLivingNews will strive to turn lemons into lemonade by pointing out the dispute resolution program, which site builders don’t have, but manufactured home buyers do. But that tip won’t mitigate for some the impression left by such a report.
There are ways that retailers, communities, developers, installers, and producers who strive to get and keep customers happy can work to turn lemons into lemonade too. But isn’t this the latest example of a reason why manufactured homes are kept at such historically low levels? Sad, and arguably utterly avoidable. “We Provide, You Decide.” © (News, analysis, and commentary.)
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Manufactured Homes Could Help Solve the Affordable Housing Crisis, So, Why Aren’t More Manufactured Homes Being Sold? – manufacturedhomelivingnews.com
People generally don’t buy something that they don’t understand, misunderstand, have concerns about, aren’t motivated to have, or are otherwise unable to buy. Until understanding, interest, desire, opportunity, need, and the means to buy all come together, no purchase is made. There are more details.