The holidays are here. Hanukah – the Festival of Lights – came early this year and has now passed. Christmas and New Year's are coming up rapidly, and for over a billion souls, this is Advent. People marketing and selling homes are starting to think or run 'tax refund' ads – which are fine – but there is an amazingly important and ever so easy lesson that this holiday season ought to bring to mind for all.
Here it is. It's soooooooooooooooo simple. Don't miss this one, because it is foundational to everything else that you do.
“Do unto others as you would have others do unto you.”
Yes, that's it. Don't shrug or laugh, because this is huge! Understood and properly applied, it's powerful!
Indeed, ancient Greece, Rome, Egypt, China, India and faith traditions around the world have some saying that is similar to this one. Wikipedia cites this as an example from Greece:
"Do not do to your neighbor what you would take ill from him." – Pittacus (c. 640–568 BC)
In the Jewish faith, we find many examples, but let's use this one:
“You shall not take vengeance or bear a grudge against your kinsfolk. Love your neighbor as yourself: I am the LORD.” —Leviticus 19:18
For Christians, “Do unto others as you would have others do unto you.” is found in Matthew 7:12 and see also Luke 6:31.
Islam has its elements too, “…and you should forgive And overlook: Do you not like God to forgive you? And Allah is The Merciful Forgiving.” — Qur’an (Surah 24, "The Light," v. 22).
The above it not to say that all religions and cultures say the same and do the same thing, because they are different. But this sampling does point out that in much of human history and religious belief see this as an important element.
So is it any wonder that this concept ought to be the foundation for all long term marketing, sales or management career success? It should be obvious!
I've mentioned my friend, colleague and published author – Greg McClanahan – who is running a very successful factory built home sales operation. You can bet that Greg has those words engraved in his mind and heart.
Tim Connor, who is a library of knowledge when it comes to selling and management, ends every one of his popular Words of Wisdom blog posts with the words – “In His Service” – before signing his name. Tim and I have worked together, corresponded and spoken often. You can bet that this phrase – “Do unto others as you would have others do unto you.” – is at the core of what Tim lives and breathes. Tim has helped companies sell tens – even hundreds – of millions of dollars in products and services, and he has sold over 2 million copies of his own books. Do you think he knows something about selling and management?
FYI, you can see a brief review on both Greg's book and Tim's latest book at this link.
In my own work, I'm always thinking 'win-win' vs. 'win-lose.' Why? Think about it. “Do unto others as you would have others do unto you.” suggests a win-win. If we both benefit from an exchange, then we have done unto the other what we would have wanted ourselves.
Good customer service! It is soooooooooooooooo simple! Yet it is so profound.
When I'm training people, I often mention this framed quotes shown by successful football coach Lou Holtz. It has hung for years over my desk.
Rule 1: Do What's Right.
Rule 2: Do Your Best.
Rule 3: Treat Others Like You Want to be Treated.
Three questions people ask about you.
Can I Trust You?
Are You Committed?
Do You Care About Me?
Ladies and Gents, that's at the core of all that we strive to do. You and I may disagree or see something differently on this or that. But so far, no one comes up to me at a live event and has ever said, 'are you committed to the Industry?' They see it in almost every word written and those spoken too.
If we care about our customer – whoever our customer happens to be – if we care about our team mates, then amazing things begin to happen. “'Tis the Season” to reflect on this powerful marketing and sales lesson. If what you plan or do passes these simple tests, you've take huge steps towards success. ##
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